Where are your gaps between ordinary performance and extraordinary performance? Our performance assessments will pin point those leverage points where even small changes can have a dramatic impact. We will provide you with an architectural blue print of how to get to the next level of performance excellence. We do this in two ways:
- We provide a self-assessment tool that will provide an internal assessment of where your organization is at on the journey to performance excellence.
- We will also provide quantitative analysis of cost, core business processes, and strategy.
The combination of the two will provide a comprehensive analysis and place your organization on a five point scale of performance excellence. Our assessments will generally measure your organization against 7 standard criteria for excellence:
- Leadership and Governance
- Strategic Planning
- Focusing on Your Customer
- Systems of Measuring Performance
- Engaging with Your Workforce
- Designing Processes
- Measuring Results
These criteria follow the same outline as the Baldrige Quality Criteria and the European Framework for Quality Management. Your responses will place you on maturity scale with regard to your performance excellence maturity.